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HR doesn't want to do their job

Beating laid down by:Lightzeaka, on 5/18/2017. Views: 59 | Votes: 1

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So I got a call today from a user that doesn't work in the corporate office. Basically, they are unable to log in to see their pay stub, which is done through a web-based SSO portal. I asked a coworker, and it looked like the user was terminated. I asked the user if they were an active employee, and they said yes. I eventually tell the user I'll call them back after I look into the problem a bit more. Then I got in contact with one of our HR people to try and find out what's going on with this user's account. The HR rep told me that the user was termed, and asked me to reach out to tell the user.

Yup, our HR department asked me, a helpdesk tech, to reach out to a user and tell them that they have been fired. Guess that's IT's responsibility now.

 

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