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Basic iPod troubleshooting

Posted On 2008-02-03 by FortyPoundHead
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If you are having problems with your iPod, try these troubleshooting steps:

  1. Make sure that your iPod is fully charged

  2. Make sure the Hold switch is in the off position. If the Hold switch is in the locked position, you will see a lock symbol on the screen. Slide the Hold switch to the unlocked position and check the screen

  3. Reset your iPod. If you are unsure how to do this, follow these steps

  4. Plug your iPod into a different USB or FireWire port on your computer

  5. Restart your computer

  6. Make sure that you have the latest software updates installed

  7. Reinstall your iPod and iTunes software. You can download the latest versions of iPod Updater and iTunes from Apple’s web site

  8. Restore your iPod using the latest iPod Updater

Note: This will erase all songs and files on your iPod and restore it back to its original settings.


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