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The Save Password Setting Is Not Saved When You Connect to a POP3 Server

Posted On 2008-07-07 by FortyPoundHead
Keywords: OL2002 Outlook Save Password POP3
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Views: 1479


SYMPTOMS


When you connect to your Internet service provider (ISP) to
retrieve messages from a Post Office Protocol 3 (POP3) server, your
password is not retained even though you have chosen to save the
password.

CAUSE


This behavior occurs because the registry contains incorrect
information for the Protected Storage System
Provider
subkey for the user account.

RESOLUTION


To resolve this behavior, remove the user account information from
the Protected Storage System Provider subkey and
re-enter your password options. To do this, use the following steps
for your operating system: WARNING: If you use
Registry Editor incorrectly, you may cause serious problems that
may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own
risk.

Microsoft Windows 98


IMPORTANT: Do not remove the main
Protected Storage System Provider key. This key is
not automatically regenerated. If you are not having password
retention problems and you do not remember your password, deleting
the user subkey may result in not being able to retrieve your
messages.



Use the following steps if your password is not being retained:

  1. Quit all running programs.

  2. Click Start, click Run, and
    in the Open box, type regedit, and then
    click OK.

  3. Locate to the following registry subkey:


    HKEY_LOCAL_MACHINESoftwareMicrosoftProtected Storage
    System Provider



  4. Click the plus sign (+) next to Protected Storage
    System Provider
    , right-click the user subkey, and then
    click Delete. If user profiles are enabled on the
    computer, individual user subkey folders will be found at the
    following registry key:


    HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage
    System Provider
    If all users are experiencing the same
    difficulty, delete the subkey folders for all users. The subkey is
    regenerated the next time that the user logs on.




  5. On the Registry menu, click
    Exit, and then restart the computer.

  6. Click Start, point to
    Settings, and then click Control
    Panel
    .

  7. Double-click the Mail or "uiterm">Mail and Fax icon.

  8. Click Internet E-mail in the services list,
    and then click Properties.

  9. On the Server tab, enter the password, and
    then click to select Remember Password. Click
    Apply, and then click OK.

  10. Start Outlook, and on the Tools menu, click
    Send and Receive to test if your
    password is retained.


NOTE: If user profiles are enabled on the computer
and you deleted the Protected Storage System
Provider
subkey for other users, re-enter the password,
and then select the Remember Password for those
profiles. Each user may need to log on to re-apply their password
settings.

Microsoft Windows NT 4.0


If you are a Windows NT 4.0 user, you must have administrator
permissions to edit the system registry.



IMPORTANT: Do not remove the main
Protected Storage System Provider subkey. This
subkey is not automatically regenerated. If you are not having
password retention problems, and you do not remember your password,
deleting the user subkey may result in not being able to retrieve
your messages.



Use the following steps if your password is not being retained:

  1. Quit all running programs.

  2. Click Start, click Run, and
    in the Open box, type regedt32, and
    then click OK.

  3. On the Window menu, click
    HKEY_CURRENT_USER on Local Machine, and then
    locate the following registry subkey:


    HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage
    System Provider



  4. Click Protected Storage System Provider.

  5. On the Security menu, click
    Permissions.

  6. In Registry Key Permissions, click to select
    Replace Permission on Existing
    Subkeys
    .

  7. In the Name box, verify that the user that is
    currently logged on has Full Control access, and
    then click OK.

  8. Click Yes when you receive the following
    prompt:

    Do you want to replace the permission on all
    existing subkeys within Protected Storage System Provider?



  9. Click to select the user subkey folder, and then press DELETE.
    If other Windows NT users have the same password retention problem,
    delete the subkey folder for those users also.



  10. On the Registry menu, click
    Exit, and then restart the computer.

  11. Click Start, click Settings,
    and then click Control Panel.

  12. Double-click the Mail or "uiterm">Mail and Fax icon.

  13. Click to select Internet E-mail in the
    services list, and then click Properties.

  14. On the Server tab, enter the password, click
    to select Remember Password, click
    Apply, and then click OK.

  15. Start Outlook and on the Tools menu, click
    Send and Receive, to test if your
    password is retained.


NOTE: If other Windows NT users are having
password retention problems, re-enter the password and select
Remember Password for those profiles. Each user
may need to log on to re-apply their password settings.

Microsoft Windows 2000


If you are a Windows 2000 user, you must have administrator
permissions to edit the system registry.



IMPORTANT: Do not remove the main Protected
Storage System Provider subkey. This subkey is not automatically
regenerated. If you are not having password retention problems, and
you do not remember your password, deleting the user subkey may
result in not being able to retrieve your messages.



Use the following steps if your password is not being retained:

  1. Quit all programs.

  2. Click Start, click Run, and
    in the Open box, type regedt32 and then
    click OK.

  3. On the Window menu, click "uiterm">HKEY_CURRENT_USER on Local Machine, and then
    locate the following registry subkey:


    HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage
    System Provider



  4. Click Protected Storage System
    Provider
    .

  5. On the Security menu, click
    Permissions.

  6. In the Permissions for Protected Storage
    System Provider
    window, under the
    Security tab, click the Advanced
    button.

  7. In the Access Control Settings for
    Protected Storage System Provider
    window, under the
    Permissions tab, click to select the
    Reset Permissions for all child objects and
    enable propagation of inheritable permissions
    check box,
    and then click OK.

  8. Click Yes when you receive the following
    prompt:

    This will remove explicitly defined permission on
    all child objects and enable propagation of inheritable permissions
    to those child objects. Only inheritable permissions propagated
    from Protected Storage System Provider will take effect. Do you
    wish to continue?



  9. Click OK to close all windows to get back to
    Registry Editor.

  10. Double-click to expand the Protected
    Storage System Provider
    folder, click to select the user
    subkey folder (which usually starts with an "S" and has some long
    set of numbers separated by hyphens), and then press DELETE.



    If multiple users use this machine then you will find multiple
    subkeys, if those users have the same password retention problem,
    delete the subkey folder for those users also. This will not delete
    any account information and will only reset some permission related
    to password retention issue.

  11. On the Registry menu, click
    Exit, and then restart the computer.

  12. After the computer restarts, click Start,
    click Settings, and then click Control
    Panel
    .

  13. Double-click the Mail or
    "Mail" icon.

  14. Click to select Show Profiles, and then click
    Properties for the selected Internet Account.

  15. On the Server tab, type the password, click to
    select Remember Password, click
    Apply, and then click OK.

  16. Start Outlook. On the Tools menu, click
    Send and Receive, to test if your
    password is retained.


NOTE: If other Windows NT users are having
password retention problems, re-enter the password and select
Remember Password for those profiles. Each user may need to log on
to re-apply their password settings.


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FortyPoundHead has posted a total of 1974 articles.

 


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