Work Experience
Senior Service Engineering Manager / Microsoft
Dec 2017 - Current
- Built and led a medium-size team of engineers responsible for build and management of a hybrid solution for use by cloud engineers to deploy and manage Azure back-end services.
- Deployment and management of highly secure disconnected administration environment for Azure services
- Provided dialtone services, where Azure in disconnected regions would be deployed from
- Designed and implemented Hydra, a multi-site information dissemination system
- Responsible for administration, maintenance, monitoring, and security of multiple disconnected regions, using tools such as SCOM, SCCM, ATA, WEC, etc.
- Tier 2, 3, and 4 support
- Vendor interfacing
Senior Windows System Engineer / Amazon Web Services
Apr 2015 - Dec 2017
- Technical engineering lead
- Organize weekly workloads as Scrum Master
- Mentoring of junior personnel
- Project Coordination
- Implementation, monitoring, and maintenance of server and client systems
- Design and implementation of secure AWS EC2 based lab environments
- Capacity Planning
- Design and implementation of system monitoring solution
- PowerShell based
- WMI and Event Log Monitoring
- Integration with AWS services
- Automation of highly available, remotely managed services utilizing Amazon Web Services
- DOS Batch
- VBScript
- Powershell
- Active Directory administration
- Windows 7/8/10/2003/2008/2012 R2
- Hyper-V host design and build
- Microsoft System Center
- Virtual Machine Manager (SCVMM)
- Operations Manager (SCOM)
- Two-tier, 802.1x based PKI services build with Microsoft Windows Certificate Services
- Design and development of automated configuration management system
- Authoring of custom workstation security management applications and services
Senior System Engineer / Satori Software
Nov 2013 - Apr 2015
- Design, implementation, and administration of cloud services
- Geographically dispersed resources
- HP and Dell Servers
- Windows Server 2012 Hyper-V
- Self-service automation (users can deploy their own VMs via a web-based portal)
- Repair and deployment of SharePoint 2013 installation
- Multiple namespaces
- Digital asset library (Marketing department)
- Subject matter expert for scripting and automation on IT Operations team
- Batch files
- VBScript
- Powershell
- Implementation and administration of remote, lights-out datacenter services
- HP Server Hardware
- MS Windows 2012 Hyper-V Cluster
- SQL Clustering
- System Center Operations Manager (SCOM) 2012
- System Center Virtual Machine Manager (SCVMM) 2012
- Project Management
- Migrations
- Hardware and software retirement, replacement, and/or upgrade
- Deployments
- SQL Server Administration
- Provisioning
- Backup/restore
- Permissions and maintenance management
- Performance monitoring and tuning
- Mentoring and leadership of junior IT personnel
- Technical documentation of new and existing resources
IT Infrastructure Architect / TrueBlue, Inc.
Apr 2007 - Nov 2013
- Design of:
- System Center Operations Manager (SCOM) 2012, production and test
- Completely virtualized infrastructure utilizing VMware products (vSphere, vCloud, etc.)
- Lab and Production environments, maintaining separation of both environments, as well as between lab environments
- Implementation of Wiki for System Administration team for central documentation repository
- Worked closely with development teams for infrastructure requirements of upcoming projects.
- Process and guidelines discovery and documentation
- Hardware/software/configuration standardization
- Build process, guidelines and conventions for hardware and operating systems (Windows 2008, 2008 R2, 2012)
- Subject Matter Expert for Active Directory, VMware products, best practices, scripting and automation
- Mentoring and/or training of junior system administrators
- Prepare RFQs for submission to vendors, allowing for budgetary constraints
- Interaction with vendors and partners for sales and support, as well as to stay abreast of industry standards, best practices, and emerging technologies
- Active Directory administration, troubleshooting and maintenance for two domains
- Administration of both internal and external DNS systems for corporate and child companies
- Work closely with Shared Services support specialists in troubleshooting custom applications
- Review of new technologies for possible use by True Blue, Inc.
- Implementation and management of HP C7000 blade enclosures, utilizing a variety of blade models and operating systems (Windows 2003/2008/2012, ESX/ESXi 4.1 and 5.1)
- Primary management of System Center Operations Manager (SCOM) 2007 R2 and 2012 monitoring packages
- Administration of VMWare ESX 3.5 infrastructure
- deployment of new hosts
- deployment of new clients (servers and workstations)
- included both production and lab environments
- server template creation adhering to company standard server build
- Implementation of vSphere (VMWare ESX 4.1) to Hewlett Packard blade servers for all environments
- Redundant HP C7000 blade enclosures, populated with HP BL490c blade servers
- Installation/configuration of vSphere in highly redundant cluster
- Migration of existing production virtual machines to new cluster
- Continuing virtualization of physical resources to the ESX environment
- Successful pilot of Microsoft Hyper-V and System Center Virtual Machine Manager (SCVMM) 2007, Currently beta testing SCVMM 2012
- Build-out of new servers, utilizing HP hardware, MS Windows 2003, 2008, 2008 R2
- Re-use/relocation of current hardware
- Weekly software deployments to multiple environments
- Coordination across several teams in a collaborative team environment
- Design, development, and implementation of custom applications:
- datacenter inventory
- Telecom and Networking vendor tracking
- GEVM (Returns version level of specified software on remote systems)
- MinPro task management
- Centralized password management
- Achieved reduction in power and cooling requirements through virtualization and retirement of aging hardware
- Subject matter expert for scripting, automation, Active Directory, VMWare, Hyper-V, System Center Operations Manager 2007/2012 R2 (SCOM), Group Policy (GPO), Windows security, web services, and performance troubleshooting.
Education and Certifications
- Marine Corps Institute, Camp Pendleton, CA
- SQLSoft, Bellevue, WA
- Productivity Point International, Spokane, WA
- Business Computer Training Institute
- Microsoft Certified Professional + Internet (MCP+I)
- Microsoft Certified Systems Engineer (MCSE)
- COMPTIA A+ Certified Hardware Technician (A+)
- COMPTIA Network+ Authorized Technician (Network+)
- Compaq Authorized Service Engineer (ASE)
- Hewlett Packard Authorized Printer Technician
- Tally Authorized Printer Technician
- Printronix Authorized Printer Technician
- Okidata Authorized Printer Technician
Current TS/SCI, with Polygraph