Objective

To obtain a position that will utilize my skillset, and afford me the opportunity to grow, both personally and professionally.

Experience

I've been working in the information technology industry for quite a long time. This page details some of the skills and abilities that I have acquired over the years.

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Senior Service Engineering Manager

Senior Service Engineer

Microsoft

December 2017 - Present

• Deployment and management of highly secure disconnected administration environment for Azure services
• Provided dialtone services, where Azure in disconnected regions would be deployed from
• Designed and implemented Hydra, a multi-site information dissemination system
• With the help of my team, deployed and maintained secure environment for development, testing, and deployment of Azure services
• Responsible for administration, maintenance, monitoring, and security of multiple disconnected regions, using tools such as SCOM, SCCM, ATA, WEC, etc.
• Deployment of a distributed WSUS infrastructure for internal and customer use
• Tier 2, 3, and 4 support
• In charge of sixteen direct reports

Senior Windows System Engineer

Amazon Web Services

April 2015 - December 2017

• Technical engineering lead
• Organize weekly workloads as Scrum Master
• Mentoring of junior personnel
• Project Coordination
• Implementation, monitoring, and maintenance of server and client systems
• Design and implementation of secure AWS EC2 based lab environments
• Capacity Planning
• Design and implementation of system monitoring solution
  • PowerShell based
  • WMI and Event Log Monitoring
  • Integration with AWS services
• Automation of highly available, remotely managed services utilizing Amazon Web Services
  • DOS Batch
  • VBScript
  • Powershell
• Active Directory administration
• Windows 7/8/10/2003/2008/2012 R2
• Hyper-V host design and build
• Microsoft System Center
  • Virtual Machine Manager (SCVMM)
  • Operations Manager (SCOM)
• Two-tier, 802.1x based PKI services build with Microsoft Windows Certificate Services
• Design and development of automated configuration management system
• Authoring of custom workstation security management applications and services
• Active US Government Security Clearance

Senior System Engineer

Satori Software, November 2013 - April 2015

• Design, implementation, and administration of cloud services
  • Geographically dispersed resources
  • HP and Dell Servers
  • Windows Server 2012 Hyper-V
  • Self-service automation (users can deploy their own VMs via a web-based portal)
• Repair and deployment of SharePoint 2013 installation
  • Multiple namespaces
  • Digital asset library (Marketing department)
• Subject matter expert for scripting and automation on IT Operations team
  • Batch files
  • VBScript
  • Powershell
• Implementation and administration of remote, lights-out datacenter services
  • HP Server Hardware
  • MS Windows 2012 Hyper-V Cluster
  • SQL Clustering
  • System Center Operations Manager (SCOM) 2012
  • System Center Virtual Machine Manager (SCVMM) 2012
• Project Management
  • Migrations
  • Hardware and software retirement, replacement, and/or upgrade
  • Deployments
• SQL Server Administration
  • Provisioning
  • Backup/restore
  • Permissions and maintenance management
  • Performance monitoring and tuning
• Mentoring and leadership of junior IT personnel
• Technical documentation of new and existing resources

IT Infrastructure Architect

TrueBlue, Inc.

January 2012 - November 2013

• Design of:
  • System Center Operations Manager (SCOM) 2012, production and test
  • Completely virtualized infrastructure utilizing VMware products (vSphere, vCloud, etc.)
  • Lab and Production environments, maintaining separation of both environments, as well as between lab environments
  • Implementation of Wiki for System Administration team for central documentation repository
  • Worked closely with development teams for infrastructure requirements of upcoming projects.
• Process and guidelines discovery and documentation
• Hardware/software/configuration standardization
• Build process, guidelines and conventions for hardware and operating systems (Windows 2008, 2008 R2, 2012)
• Subject Matter Expert for Active Directory, VMware products, best practices, scripting and automation
• Mentoring and/or training of junior system administrators
• Prepare RFQs for submission to vendors, allowing for budgetary constraints
• Interaction with vendors and partners for sales and support, as well as to stay abreast of industry standards, best practices, and emerging technologies

Senior System Administrator

TrueBlue, Inc.

April 2007 - January 2012

• Active Directory administration, troubleshooting and maintenance for two domains
• Administration of both internal and external DNS systems for corporate and child companies
• Work closely with Shared Services support specialists in troubleshooting custom applications
• Review of new technologies for possible use by True Blue, Inc.
• Implementation and management of HP C7000 blade enclosures, utilizing a variety of blade models and operating systems (Windows 2003/2008/2012, ESX/ESXi 4.1 and 5.1)
• Primary management of System Center Operations Manager (SCOM) 2007 R2 and 2012 monitoring packages
• Administration of VMWare ESX 3.5 infrastructure
  • deployment of new hosts
  • deployment of new clients (servers and workstations)
  • included both production and lab environments
  • server template creation adhering to company standard server build
• Implementation of vSphere (VMWare ESX 4.1) to Hewlett Packard blade servers for all environments
  • Redundant HP C7000 blade enclosures, populated with HP BL490c blade servers
  • Installation/configuration of vSphere in highly redundant cluster
  • Migration of existing production virtual machines to new cluster
• Continuing virtualization of physical resources to the ESX environment
• Successful pilot of Microsoft Hyper-V and System Center Virtual Machine Manager (SCVMM) 2007, Currently beta testing SCVMM 2012
• Build-out of new servers, utilizing HP hardware, MS Windows 2003, 2008, 2008 R2
• Re-use/relocation of current hardware
• Weekly software deployments to multiple environments
• Coordination across several teams in a collaborative team environment
• Design, development, and implementation of custom applications:
  • datacenter inventory
  • Telecom and Networking vendor tracking
  • GEVM (Returns version level of specified software on remote systems)
  • MinPro task management
  • Centralized password management
• Achieved reduction in power and cooling requirements through virtualization and retirement of aging hardware
• Subject matter expert for scripting, automation, Active Directory, VMWare, Hyper-V, System Center Operations Manager 2007/2012 R2 (SCOM), Group Policy (GPO), Windows security, web services, and performance troubleshooting.

Senior System Administrator

LATEOTT Contracted to EDS

February 2005-April 2007

EDS, April
2007-June 2008

• Administration of Legacy Servers
• Maintenance of Enterprise Email with MS Exchange
• Subject Matter Expert (SME) for all versions of MS Exchange
• Administration of MS SQL Servers (cluster and non clustered, version 7 and 2000)
• Backups utilizing Veritas Backup Exec, ArcServe, and NTBackup
• Administration of Enterprise Antivirus solution (Symantec)
• Mentoring/training of Junior Engineers
• Preparation of Legacy Domains for migration to NMCI
• Intrusion Detection utilizing custom software
• Provided assistance to Helpdesk personnel when required
• Software distribution utilizing Microsoft Systems Management Server 2.0
• Consolidated many disparate Windows domains to one domain
• Development of custom software solutions for automation of network monitoring and maintenance, Inventory and personnel management software.

MS Project Server Support Engineer, Level 3

Siemens Business Services Contracted to Microsoft

July 2004-September 2004

• Support of MS Project Server 2000/2002/2003
• Administration, maintenance, and troubleshooting of MS SQL Server 7.0/2000
• Administration, maintenance, and troubleshooting of Windows networking and Active Directory
• Administration, maintenance, and troubleshooting of MS Sharepoint Portal Server
• Pre-sales technical advice, including topology design, security, and best practices

MS Exchange Support Engineer, All levels

Siemens Business Services Contracted to Microsoft

January 2004-July 2004

• Worldwide Level 3 support of MS Exchange 5.5, 2000, 2003
• Disaster Recovery of all Exchange platforms (5.5, 2000, 2003)
• Over the phone and remote control troubleshooting, repair and maintenance of Exchange Platforms
• Over the phone and remote control Swing, Forklift, and In-place migrations of all platforms
• Presales Technical Advice, including topology design
• Basic security "Best Practices" advice to clients

Senior System Administrator

Anteon Contracted to EDS, Contract

March 2003-January 2004

• Installation and Maintenance of Enterprise email servers w/MS Exchange (7,000+ Users)
• Mentoring of junior engineers
• Software distribution and inventory with MS Systems Management Server 2.0
• Design, implementation, and maintenance of system/domain policies
• Integration of multiple Windows domains
• Domain migration to Windows 2000/Active Directory
• Maintenance of Symantec Antivirus Enterprise
• Software Update Services (SUS) design and implementation
• Network Security, utilizing best practices and policies
• Intrusion detection utilizing tools present in MS products, as well as utilities I have written

IT Manager-Washington/Oregon

American Medical Response

May 2002-March 2003

• User Training
• Interface with vendors for hardware/software purchases
• LAN/WAN administration, troubleshooting and maintenance
• Troubleshooting and maintenance of servers, workstations, and Lucent telephone systems
• Supervision of junior IT staff
• Development of custom software for various departments (dispatch, ops, billing, admin)
• Troubleshooting and maintenance of mission critical Computer Aided Dispatch systems
• Deskside support for regional assets

Manager of Network Services, Helpdesk Manager

MACROSystems

October 2000-May 2002

• Manage customer contracts (commercial/government)
• Manage/Mentor Junior Network Engineers
• Migration of existing NT 4.0 Networks to Windows 2000 (AD)
• Implementation and maintenance of Cisco Gigabit switches (3548XL, 4912 L3)
• Implementation and maintenance of streaming media using Windows Media Services
• Backups of on and off site servers utilizing Veritas Backup Exec 7.x and 8.x
• Expansion of server based storage (addition of new drive arrays)
• Web/FTP site maintenance/creation of new sites for developers and users using IIS 4.0 and 5.0
• Decom and preparation for DRMO of obsolete systems for Military Clients (Cyberscrub and Custom Written Software meeting MilSpec & DOD Standards)
• Network monitoring using HP Openview, as well as software written by me
• Implementation of APC UPS for datacenter
• Assist help desk staff
• Migration from SMS 1.2 to SMS 2.0
• Develop and maintain custom applications with MS Visual Basic6.0
• LAN/WAN Administration
• Helpdesk administration
• Hardware/software acquisition, troubleshooting and maintenance
• Contract negotiations (government/commercial)
• Propose and maintain IT Budgets
• Head of worldwide network operations of MACROsystems
• Designed network topology and infrastructure for DOD clients, with special attention to security of databases and websites.

Senior System Engineer

Hall Kinion Contracted to Laplink.com

August 2000-October 2000

• Troubleshooting of Exchange Accelerator software, MS Exchange installations, and Windows NT installations on customer sites.
• Development of work-arounds such as registry patches.
• Submittal of code changes to developer department.
• Directly interface with clients for problem solving.
• Tier 2 support of Exchange Accelerator

Senior System Administrator

Avandel, Incorporated

May 1999-May 2000

• Maintenance/streamlining of existing network
• Mail server migration from Imail to MS Exchange 5.5
• DNS, WINS, DHCP, RAS
• Bay Networks switches and hubs, Cisco routers, Cisco PIX firewall
• Installation and maintenance of web servers using IIS 4.0
• Instituted remote software distribution using SMS 2.0
• Design and implementation of network at new location (all functions except pulling cable to desktops)
• Instituted online training system using streaming media on company intranet
• Maintained software library and associated licenses, including updates of software such as antivirus software
• Plan and implement network security, utilizing hardware firewalls and best practices/policies.
• Plan and implement disaster recovery plan
• Interface with multiple vendors regarding purchase of hardware and software
• Implement and maintain Nortel/Meridian telephone system
• Manage IS Personnel

Support Specialist II

Spokane Falls Community College

May 1998-May 1999

• Maintenance and repair of networked PC workstations
• Installed and maintained software base on workstations and servers
• Mixed Novell and Windows NT 4.0 Network
• Troubleshoot and repair network anomalies on both the local campus and remote locations
• Implemented Exchange 5.5 Mail Server for limited testing to replace Mercury Mail
• Implemented DNS and WINS Servers utilizing Windows NT 4.0

Senior System Administrator, Help Desk Manager

Protostar

July 1997-May 1998

• Install and maintain computer and phone network in company offices
• Install and maintain NT servers and pc’s as well as networks on customer sites
• Performed warranty service for major PC vendors
• Manage helpdesk personnel
• Remote management and training to customer sites utilizing PC Anywhere and MS SMS
• Performed site surveys for potential clients

Senior Support Specialist

Cascade Computer Maintenance September

1994-July 1997

• Troubleshoot and repair Servers, PC’s, Printers, Networks
• Preventive Maintenance for large contract customers
• Installation of NT servers and networks for customers
• Administration and maintenance of NT based networks for contract customers
• Warranty service provider for major vendors
• Phone support for remote clients
• Site Survey for potential clients
• Inventory of large hardware bases, as well as maintenance of inventory database
• Windows NT and networking expert for Eastern Washington region

Electronic Account Processor

Seafirst Bank / Bank of America

September 1993-September 1994

• Utilized computerized mailing system to process statements and other mailings to customers.

Courier

US Bank

November 1992 - September 1993

• On time pick up and delivery of proof work and inter-office mail to branches, headquarters, and cash services.

Communications Center Operator / MIS Specialist

United States Marine Corps

June 1988-June 1992

• High speed processing of message traffic received via computer and teletype
• Development of message processing software
• Installation / Maintenance of field computer networks utilizing Banyan Vines and LANtastic
• Installation / Maintenance of field phone networks, including PBX and satellite links
• Maintenance Management NCO for headquarters company (99.99% accuracy record)
• Implementation of dialup and high speed links between multiple locations

Computer Operations Center Intern

Marina High School

September 1987-June 1988

• Maintenance and administration of IBM 370/138 Mainframe computer system

Education

Some of the finer educational institutions I've attended are listed below.

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• Marine Corps Institute, Camp Pendleton, CA
• SQLSoft, Bellevue, WA
• Productivity Point International, Spokane, WA
• Business Computer Training Institute

Here are a few of my certifications. I am always striving to expand my horizons, and as such, this list will grow as time passes.

• Microsoft Certified Professional + Internet (MCP+I)
• Microsoft Certified Systems Engineer (MCSE)
• COMPTIA A+ Certified Hardware Technician (A+)
• COMPTIA Network+ Authorized Technician (Network+)
• Compaq Authorized Service Engineer (ASE)
• Hewlett Packard Authorized Printer Technician
• Tally Authorized Printer Technician
• Printronix Authorized Printer Technician
• Okidata Authorized Printer Technician

Current TS/SCI, with Polygraph

Testimonials

I hate to toot my own horn. So here are what some other folks are saying about me.

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Derek was our 'go-to' Systems Engineer for all Microsoft platforms. His in-depth knowledge of MS Operating Systems and analytical skills kept our regional systems operational. Derek was operational team lead for Naval Base Kitsap, Bangor but his influence extended to all Puget Sound, including Oak Harbor, Everett, Bremerton and Fort Lewis. He remained an integral team member throughout his tenure and after departing I monitored his progress and happiness at his new company because I wanted him back on our team. His value cannot be understated.

Daryn Bartlett, Information Security at NAVSEA, NUWC Keyport

Derek is a top notch Systems Engineer with a very broad and truly amazing skillset. Derek's strengths lie in so many areas it's astounding from general systems administration, application development, exchange, virtual environments, etc. He would be an asset to any organization in need of a highly skilled senior systems engineer. His cross functional skills will make him successful in any senior technical position for any company that is fortunate to have him.

Erik Johnson, Infrastructure Architect

Derek is always motivated to get things done, and has a depth of relevant experience to help steer decisions in the right path. His input has been critical in developing and implementing our project, and look forward to working with him more in the future.

Nick Hume, Principal Program Manager

You a very strong technical background and you understand our various architectures very well. That did not come to you overnight. You developed that over the span of your career and that makes you a critical team member. I also observed your take charge/take ownership attitude. That was critical to our work being completed properly and timely. Your knowledge of the environment and the rules and regulations that we were compelled to follow kept us in our lane. I expect our work will be useful for many years to the customer.

John Dunleavy, Senior Consultant, Cyber