Skills

Work Experience

Senior Service Engineering Manager / Microsoft

Dec 2017 - Current

• Built and led a medium-size team of engineers responsible for build and management of a hybrid solution for use by cloud engineers to deploy and manage Azure back-end services.
• Deployment and management of highly secure disconnected administration environment for Azure services
• Provided dialtone services, where Azure in disconnected regions would be deployed from
• Designed and implemented Hydra, a multi-site information dissemination system
• Designed and implemented an automated method for deployment of secure administration workspaces in a virtualized environment.
• Responsible for administration, maintenance, monitoring, and security of multiple disconnected regions
• Tier 2, 3, and 4 support
• Server and workstation hardening of Windows computers utilizing industry best practices, DOD, and Microsoft guidelines for secure computing
• Active Directory architecture planning and administration
• Hyper-V host design, build, and administration
• PowerShell Scripting Subject Matter Expert

Senior Windows System Engineer / Amazon Web Services

Apr 2015 - Dec 2017

• Technical engineering lead
• Organize weekly workloads as Scrum Master
• Mentoring of junior personnel
• Project Coordination
• Implementation, monitoring, and maintenance of server and client systems
• Design and implementation of secure AWS EC2 based lab environments
• Capacity Planning
• Design and implementation of system monitoring solution
  • PowerShell based
  • WMI and Event Log Monitoring
  • Integration with AWS services
• Automation of highly available, remotely managed services utilizing Amazon Web Services
  • DOS Batch
  • VBScript
  • Powershell
• Active Directory administration
• Windows 7/8/10/2003/2008/2012 R2
• Hyper-V host design and build
• Microsoft System Center
  • Virtual Machine Manager (SCVMM)
  • Operations Manager (SCOM)
• Two-tier, 802.1x based PKI services build with Microsoft Windows Certificate Services
• Design and development of automated configuration management system
• Authoring of custom workstation security management applications and services

Senior System Engineer / Satori Software

Nov 2013 - Apr 2015

• Design, implementation, and administration of cloud services
  • Geographically dispersed resources
  • HP and Dell Servers
  • Windows Server 2012 Hyper-V
  • Self-service automation (users can deploy their own VMs via a web-based portal)
• Repair and deployment of SharePoint 2013 installation
  • Multiple namespaces
  • Digital asset library (Marketing department)
• Subject matter expert for scripting and automation on IT Operations team
  • Batch files
  • VBScript
  • Powershell
• Implementation and administration of remote, lights-out datacenter services
  • HP Server Hardware
  • MS Windows 2012 Hyper-V Cluster
  • SQL Clustering
  • System Center Operations Manager (SCOM) 2012
  • System Center Virtual Machine Manager (SCVMM) 2012
• Project Management
  • Migrations
  • Hardware and software retirement, replacement, and/or upgrade
  • Deployments
• SQL Server Administration
  • Provisioning
  • Backup/restore
  • Permissions and maintenance management
  • Performance monitoring and tuning
• Mentoring and leadership of junior IT personnel
• Technical documentation of new and existing resources

IT Infrastructure Architect / TrueBlue, Inc.

Apr 2007 - Nov 2013

• Design of:
  • System Center Operations Manager (SCOM) 2012, production and test
  • Completely virtualized infrastructure utilizing VMware products (vSphere, vCloud, etc.)
  • Lab and Production environments, maintaining separation of both environments, as well as between lab environments
  • Implementation of Wiki for System Administration team for central documentation repository
  • Worked closely with development teams for infrastructure requirements of upcoming projects.
• Process and guidelines discovery and documentation
• Hardware/software/configuration standardization
• Build process, guidelines and conventions for hardware and operating systems (Windows 2008, 2008 R2, 2012)
• Subject Matter Expert for Active Directory, VMware products, best practices, scripting and automation
• Mentoring and/or training of junior system administrators
• Prepare RFQs for submission to vendors, allowing for budgetary constraints
• Interaction with vendors and partners for sales and support, as well as to stay abreast of industry standards, best practices, and emerging technologies
• Active Directory administration, troubleshooting and maintenance for two domains
• Administration of both internal and external DNS systems for corporate and child companies
• Work closely with Shared Services support specialists in troubleshooting custom applications
• Review of new technologies for possible use by True Blue, Inc.
• Implementation and management of HP C7000 blade enclosures, utilizing a variety of blade models and operating systems (Windows 2003/2008/2012, ESX/ESXi 4.1 and 5.1)
• Primary management of System Center Operations Manager (SCOM) 2007 R2 and 2012 monitoring packages
• Administration of VMWare ESX 3.5 infrastructure
  • deployment of new hosts
  • deployment of new clients (servers and workstations)
  • included both production and lab environments
  • server template creation adhering to company standard server build
• Implementation of vSphere (VMWare ESX 4.1) to Hewlett Packard blade servers for all environments
  • Redundant HP C7000 blade enclosures, populated with HP BL490c blade servers
  • Installation/configuration of vSphere in highly redundant cluster
  • Migration of existing production virtual machines to new cluster
• Continuing virtualization of physical resources to the ESX environment
• Successful pilot of Microsoft Hyper-V and System Center Virtual Machine Manager (SCVMM) 2007, Currently beta testing SCVMM 2012
• Build-out of new servers, utilizing HP hardware, MS Windows 2003, 2008, 2008 R2
• Re-use/relocation of current hardware
• Weekly software deployments to multiple environments
• Coordination across several teams in a collaborative team environment
• Design, development, and implementation of custom applications:
  • datacenter inventory
  • Telecom and Networking vendor tracking
  • GEVM (Returns version level of specified software on remote systems)
  • MinPro task management
  • Centralized password management
• Achieved reduction in power and cooling requirements through virtualization and retirement of aging hardware
• Subject matter expert for scripting, automation, Active Directory, VMWare, Hyper-V, System Center Operations Manager 2007/2012 R2 (SCOM), Group Policy (GPO), Windows security, web services, and performance troubleshooting.

Senior System Administrator / TrueBlue, Inc

6/2008 - 1/2012

• Subject matter expert for Internet Information Services 5, 6, 7, 7.5 and 8. This encompassed provisioning secure and unsecure websites, design and implementation of load-balanced IIS clusters, and troubleshooting of existing web applications and scripts.
• Management and configuration Microsoft System Center Operations Manager (SCOM) 2007 and 2012
• Upgrade of VMware infrastructure through 3 versions (3.5 -> 4.1 -> 5.1)
• Administration of VMWare ESX 4.1 / 5.1 infrastructure
  • deployment of new hosts
  • deployment of new clients (servers and workstations)
  • included both production and lab environments
• Build-out of new servers, utilizing HP hardware, MS Windows 2003, 2008
• Re-use/relocation of current hardware
• Build and configuration of virtual servers and workstations
• Weekly software deployments to multiple environments
• Coordination across several teams in a collaborative team environment
• System Center Configuration Manager 2007 (SCCM) administration

Senior System Administrator / EDS

June 2005 - June 2008

• Administration of Legacy Servers
• Maintenance of Enterprise Email with MS Exchange
• Subject Matter Expert (SME) for all versions of MS Exchange
• Backups utilizing Veritas Backup Exec, ArcServe, and NTBackup
• Administration of Enterprise Antivirus solution (Symantec)
• Mentoring/training of Junior Engineers
• Preparation of Legacy Domains for migration to NMCI
• Provided assistance to deskside support personnel when required
• Software distribution utilizing Microsoft Systems Management Server 2.0
• Consolidated many disparate Windows domains to one domain
• Development of custom software solutions for automation of various processes

Senior System Administrator / LATEOTT/EDS

February 2005 - June 2005

• Administration of Legacy Servers
• Maintenance of Enterprise Email with MS Exchange
• Subject Matter Expert (SME) for all versions of MS Exchange
• Backups utilizing Veritas Backup Exec, ArcServe, and NTBackup
• Administration of Enterprise Antivirus solution (Symantec)
• Mentoring/training of Junior Engineers
• Preparation of Legacy Domains for migration to NMCI
• Provided assistance to deskside support personnel when required
• Software distribution utilizing Microsoft Systems Management Server 2.0
• Consolidated many disparate Windows domains to one domain
• Development of custom software solutions for automation of various processes

MS Project Server Support Engineer, Level 3 / Microsoft/Siemens Contract

July 2004 - September 2004

• Support of MS Project Server 2000/2002/2003
• Administration, maintenance, and troubleshooting of:
  • MS SQL Server 7.0/2000
  • Windows networking and Active Directory
  • MS Sharepoint Portal Server
• Pre-sales technical advice, including topology design, security, and best practices

MS Exchange Support Engineer, Microsoft/Siemens, Contract

January 2004 - July 2004

• Worldwide Level 3 support of MS Exchange 5.5, 2000, 2003
• Disaster Recovery of all Exchange platforms (5.5, 2000, 2003)
• Over the phone and remote control
  • troubleshooting, repair and maintenance of Exchange Platforms
  • Swing, Forklift, and In-place migrations of all platforms
• Presales Technical Advice, including topology design
• Basic security "Best Practices" advice to clients

Senior System Administrator / Anteon/EDS, Contract

March 2003 - January 2004

• Installation and Maintenance of Enterprise email servers w/MS Exchange (7,000+ Users)
• Mentoring of junior engineers
• Software distribution and inventory with MS Systems Management Server 2.0
• Design, implementation, and maintenance of system/domain policies
• Integration of multiple Windows domains
• Domain migration to Windows 2000/Active Directory
• Maintenance of Symantec Antivirus Enterprise
• Software Update Services (SUS) design and implementation
• Network Security, utilizing best practices and policies
• Intrusion detection utilizing tools present in MS products, as well as utilities I have written

IT Manager - Washington/Oregon / American Medical Response

May 2002 - March 2003

• Migration of existing Windows NT networks to Windows 2000 (Active Directory)
• User Training
• Interface with vendors for hardware/software purchases
• LAN/WAN administration, troubleshooting and maintenance
• Troubleshooting and maintenance of servers, workstations, and Lucent telephone systems
• Supervision of junior IT staff
• Development of custom software for various departments (dispatch, ops, billing, admin)
• Troubleshooting and maintenance of mission critical Computer Aided Dispatch systems
• Propose and maintain IT Department budgets

Manager of Network Services, Helpdesk Manager / MACROSystems

January 2000 - May 2002

• Manage customer contracts (commercial/government)
• Manage/Mentor Junior Network Engineers
• Migration of existing NT 4.0 Networks to Windows 2000 (AD)
• Implementation and maintenance of Cisco Gigabit switches (3548XL, 4912 L3)
• Implementation and maintenance of streaming media using Windows Media Services
• Backups of on and off site servers utilizing Veritas Backup Exec 7.x and 8.x
• Expansion of server based storage (addition of new drive arrays)
• Web/FTP site maintenance/creation of new sites for developers and users using IIS 4.0 and 5.0
• Decom and preparation for DRMO of obsolete systems for Military Clients (Cyberscrub and Custom Written Software meeting MilSpec & DOD Standards)
• Network monitoring using HP Openview, as well as software written by me
• Implementation of APC UPS for datacenter
• Assist help desk staff
• Migration from SMS 1.2 to SMS 2.0
• Develop and maintain custom applications with MS Visual Basic 6.0
• LAN/WAN Administration
• Helpdesk administration
• Hardware/software acquisition, troubleshooting and maintenance
• Contract negotiations (government/commercial)
• Propose and maintain IT Budgets
• Head of worldwide network operations of MACROsystems

Senior System Engineer / Laplink.com, Contract

August 2000 - October 2000

• Troubleshooting of Exchange Accelerator software, MS Exchange installations, and Windows NT installations on customer sites.
• Development of work-arounds such as registry patches.
• Submittal of code changes to developer department.
• Directly interface with clients for problem solving.
• Tier 2 support of Exchange Accelerator

Senior System Administrator / Avandel, Incorporated

May 1999 - May 2000

• Maintenance/streamlining of existing network
• Mail server migration from Imail to MS Exchange 5.5
• DNS, WINS, DHCP, RAS
• Bay Networks switches and hubs, Cisco routers, Cisco PIX firewall
• Installation and maintenance of web servers using IIS 4.0
• Instituted remote software distribution using SMS 2.0
• Design and implementation of network at new location (all functions except pulling cable to desktops)
• Instituted online training system using streaming media on company intranet
• Maintained software library and associated licenses, including updates of software such as antivirus software
• Plan and implement network security, utilizing hardware firewalls and best practices/policies.
• Plan and implement disaster recovery plan
• Interface with multiple vendors regarding purchase of hardware and software
• Implement and maintain Nortel/Meridian telephone system
• Manage IS Personnel

Support Specialist II / Spokane Falls Community College

May 1998 - May 1999

• Maintenance and repair of networked PC workstations
• Installed and maintained software base on workstations and servers
• Mixed Novell and Windows NT 4.0 Network
• Troubleshoot and repair network anomalies on both the local campus and remote locations
• Implemented Exchange 5.5 Mail Server for limited testing to replace Mercury Mail
• Implemented DNS and WINS Servers utilizing Windows NT 4.0

Senior System Administrator, Help Desk Manager / ProtoStar

July 1997 - May 1998

• Install and maintain computer and phone network in company offices
• Install and maintain NT servers and pc’s as well as networks on customer sites
• Performed warranty service for major PC vendors
• Manage helpdesk personnel
• Remote management and training to customer sites utilizing PC Anywhere and MS SMS
• Performed site surveys for potential clients

Senior Support Specialist / Cascade Computer Maintenance

September 1994 - July 1997

• Troubleshoot and repair Servers, PC’s, Printers, Networks
• Preventive Maintenance for large contract customers
• Installation of NT servers and networks for customers
• Administration and maintenance of NT based networks for contract customers
• Warranty service provider for major vendors
• Phone support for remote clients
• Site Survey for potential clients
• Inventory of large hardware bases, as well as maintenance of inventory database
• Windows NT and networking expert for Eastern Washington region

Electronic Account Processor / Seafirst Bank/Bank of America

September 1993 - September 1994

• Utilized computerized mailing system to process statements and other mailings to customers.

Courier / US Bank

November 1992 - September 1993

• On time pick up and delivery of proof work and inter-office mail to branches, headquarters, and cash services.

Communications Center Operator / MIS Specialist / United States Marine Corps

June 1988 - June 1992

• High speed processing of message traffic received via computer and teletype
• Development of message processing software
• Installation / Maintenance of field computer networks utilizing Banyan Vines and LANtastic
• Installation / Maintenance of field phone networks, including PBX and satellite links
• Maintenance Management NCO for headquarters company (99.99% accuracy record)
• Implementation of dialup and high speed links between multiple locations

Computer Operations Intern / Marina High School

September 1986 - June 1987

• Administration, operations and maintenance on an IBM 370/138 mainframe

Education and Certifications

• Marine Corps Institute, Camp Pendleton, CA
• SQLSoft, Bellevue, WA
• Productivity Point International, Spokane, WA
• Business Computer Training Institute
• Microsoft Certified Professional + Internet (MCP+I)
• Microsoft Certified Systems Engineer (MCSE)
• COMPTIA A+ Certified Hardware Technician (A+)
• COMPTIA Network+ Authorized Technician (Network+)

Current TS/SCI, with Polygraph